The highly anticipated GCC Excellence Awards 2024 concluded on June 28th at the prestigious MachineCon GCC Summit, recognizing remarkable achievements in innovation, operational excellence, and pioneering technologies within Global Capability Centers (GCCs). This year’s event, held at the Hotel Radisson Blu in Bangalore, spotlighted leaders who are shaping the future of global business services. The awards were presented by C. P. Gurnani, former CEO & Managing Director of Tech Mahindra.
Overview of the Awards
The GCC Excellence Awards, now in their fifth edition, continue to provide a platform for pioneers in the GCC ecosystem. This year, the awards celebrated organizations that have redefined excellence through innovative solutions, strategic talent development, and leadership in various sectors. With a commitment to fostering innovation without barriers, AIM proudly hosts these awards, ensuring that participation remains free of charge to promote open and equal recognition.
Award Categories and Winners
Best Innovation in Process Optimization
This category recognizes GCCs that have significantly improved their operational efficiencies, cost reduction, or customer service through innovative process re-engineering or optimization techniques.
Winners:
Maersk: Honored for its commitment to connecting the world through integrated transport and logistics, employing 110,000 people across operations in 130 countries.
DBS Technology Services India Pvt Ltd: Recognized for its community of developers, engineers, architects, data scientists, and business analysts, empowering global businesses with cutting-edge financial and banking solutions.
Excellence in Talent Development and Management
Awards the GCC that stands out for its exceptional strategies and programs in talent acquisition, training, development, and retention, contributing to a skilled and motivated workforce.
Winners:
Clean Harbors India LLP: Honored for its Global Capability Center providing cutting-edge IT solutions and production support, seamlessly working with global counterparts.
Kyndryl: Recognized for its advanced technology infrastructure and commitment to unlocking potential through innovation and excellence, driving success alongside customers.
Outstanding Contribution to Digital Transformation
This accolade is for the GCC that has excelled in implementing digital technologies to transform business models and operations, showcasing remarkable achievements in digitization efforts that lead to enhanced productivity and competitive advantage.
Winners:
Cisco Systems: Celebrated for enabling powerful connections through its hardware, software, and service offerings, creating innovative internet solutions.
Standard Chartered: Recognized for its role in driving commerce and prosperity through its international banking operations.
Birlasoft Ltd: Honored for its leadership in cloud, AI, and digital technologies, blending domain expertise with enterprise solutions to empower businesses.
TransUnion Global Technology Center LLP: Celebrated for supporting global operations from Chennai, accelerating TransUnion’s technology capabilities.
Leadership in Sustainability and CSR
Honors the GCC that has demonstrated leadership and commitment to sustainability and corporate social responsibility, including environmental stewardship, social well-being, and governance practices.
Winners:
Carrier Technologies India Limited: Recognized for its commitment to supporting local communities and promoting sustainability through its innovation incubator, Carrier i3 Labs.
Insight: Honored for accelerating digital journeys and maximizing the value of technology through its cloud and edge-based transformation solutions.
Best Collaboration and Partnership Model
Recognizes the GCC that has effectively collaborated with parent organizations, vendors, startups, or academic institutions to drive innovation, co-create solutions, or enhance service delivery.
Winners:
Cargill Business Services India (CBS India): Celebrated for its efficient support of global operations through high-quality shared services provided by over 3,500 skilled professionals.
Sandoz: Honored for pioneering access to medicines worldwide and its commitment to addressing global health challenges such as antimicrobial resistance.
Emerging Technology Pioneer
This category is dedicated to GCCs at the forefront of adopting emerging technologies (such as blockchain, IoT, quantum computing) within their operations or product offerings, setting benchmarks for innovation and future readiness in the industry.
Winners:
EDB (Enterprise Database): Recognized for its contributions to PostgreSQL and its platform solution, EDB Postgres AI, supporting transactional, analytical, and AI workloads.
Rakuten India: Celebrated for its depth of knowledge in multiple technology streams and its 24/7 support center ensuring the reliability and sustainability of the Rakuten Ecosystem.
Conclusion
The GCC Excellence Awards 2024 highlighted significant contributions and set new benchmarks in the global business landscape. The event concluded with a networking reception, allowing participants to forge valuable connections and continue vibrant discussions.
As we look forward to the future, the spirit of innovation and excellence celebrated at the GCC Excellence Awards promises to drive the global business services industry forward. Congratulations to all the winners for their outstanding achievements and contributions.
