UHG
Search
Close this search box.

Cognizant Partners with ServiceNow for Generative AI-Powered Digital Workspace

The platform is designed to be user-friendly and immersive for enterprise users, aiming to enhance employee self-service, integrate consumer-grade AI technology, and foster efficiency and cost-effectiveness in the work environment.

Share

Cognizant to use Microsoft Azure OpenAI Service for Building Assistant for Employees

Indian IT firm Cognizant has teamed up with SaaS company ServiceNow to enhance the former’s modern workplace services solution with generative AI. The platform is designed to be user-friendly and immersive for enterprise users, aiming to enhance employee self-service, integrate consumer-grade AI technology, and foster efficiency and cost-effectiveness in the work environment.

The partnership addresses the common challenges faced by enterprise employees, such as non-intuitive support solutions and complex processes. Cognizant aims to shift from a transactional experience model to a ‘total experience’ model, emphasising experience engineering, execution, and engagement solutions with ServiceNow’s generative AI offerings. The platform integrates with ServiceNow’s Now Assist and employee endpoint experience technology, offering reduced lead time for deploying and training AI systems.

“With this (NOW Platform), we are enabling enterprises to increase process efficiency, minimise risk by avoiding human mistakes, optimise workforce productivity to focus on higher value tasks​, leverage automated workflows to drive standardisation and empower users to self-solve with augmented intelligence,” Sumeet Mathur, vice president and managing director of ServiceNow’s India Technology and Business Center, told AIM in an earlier conversation. 

The key features of the enhanced platform include pre-configured solutions, reusable generative AI configurations, and multi-tool integrations. The platform offers AI-driven conversations for a human-like interaction experience, proactive detection and resolution of service disruptions, contextual knowledge for rapid response, and ease of adoption with swift deployment and simplified integration with existing tools.

📣 Want to advertise in AIM? Book here

Picture of Shritama Saha

Shritama Saha

Shritama (she/her) is a technology journalist at AIM who is passionate to explore generative AI with a special focus on big techs, database, healthcare, DE&I, hiring in tech and more.
Related Posts
19th - 23rd Aug 2024
Generative AI Crash Course for Non-Techies
Upcoming Large format Conference
Sep 25-27, 2024 | 📍 Bangalore, India
Download the easiest way to
stay informed

Subscribe to The Belamy: Our Weekly Newsletter

Biggest AI stories, delivered to your inbox every week.

Flagship Events

Rising 2024 | DE&I in Tech Summit
April 4 and 5, 2024 | 📍 Hilton Convention Center, Manyata Tech Park, Bangalore
Data Engineering Summit 2024
May 30 and 31, 2024 | 📍 Bangalore, India
MachineCon USA 2024
26 July 2024 | 583 Park Avenue, New York
MachineCon GCC Summit 2024
June 28 2024 | 📍Bangalore, India
Cypher USA 2024
Nov 21-22 2024 | 📍Santa Clara Convention Center, California, USA
Cypher India 2024
September 25-27, 2024 | 📍Bangalore, India
discord-icon
AI Forum for India
Our Discord Community for AI Ecosystem, In collaboration with NVIDIA.